FREQUENTLY ASKED QUESTIONS:
Click on My Profile.
Click on Edit Personal Information.
Once changed, click Update.
Once you have logged in, Click on Learner Transcripts.
Launch a module and click on Topic Transcripts
Click on Course Transcripts.
Click on Print.
Please ensure your pop up blocker is off. Once you have launched a module, an additional tab will open.
Launch a module and Click on MENTOR to speak to an industry expert. Alternatively, you may send an e-mail.
Go to the Google Play Store or App Store and download the Skillsoft App onto your Tablet or Smart Phone.
Once launched enter itacademy.skillport.com under the Skillport Name.
Type in your unique Username and Password issued by IT Academy.
Click on Learning Plan.
Click on the module you would like to download.
Go to top right of page and click on LAUNCH – there you will find the tab ‘DOWNLOAD’.
Click on DOWNLOAD.
A warning page will appear – click confirm.
A Java pop up will appear – click RUN (Might be delayed).
Click ‘OK’ to start the installation of the Skillsoft Course Manager.
Please ensure you obtain 70% and above for each module and Test Prep, obtain a solid green dot to the right of each module. Please e-mail [email protected] after completing a course for verification.
Please e-mail [email protected] to arrange your exam booking.
International exams are written at anytime at a Pearson Vue Testing Centre. You may purchase discounted international exam vouchers through IT Academy.
Yes. You can turn the audio off at any time by clicking (Turn Off Audio button) located in the bottom navigation bar. You can turn it back on by clicking the same button. In doing so, closed captioning should automatically activate if the words for that page are not within the slide already.
In the Skillsoft Course Player, clicking the Exit button invokes the Place in course indicator. Later, when you return to the course, you are given the option to begin where you left off. This also applies when leaving a page to visit the Progress & Tests section.
Click Place in course indicator, located in the bottom middle on the navigation bar, to return to your last place in the course
The completion requirements for your courses are determined by your training administrator. You can view both completed and started courses in your Learner Transcript.
Please ensure that you have a solid green dot to the right of each module in order to obtain your IT Academy Course Mastery Certificates.
All of our training is completed online, either through our learning platform delivered by Skillsoft. This means you have round the clock access to training no matter where you are. You do need a computer with internet access to begin the training, but course material can be downloaded to allow you the flexibility of working on the go.
You can view your course progress by clicking Learner Transcript. From there click on the specific course title to open the Learner Records Progress Report which will provide a per lesson breakdown of the scores achieved.
Learners work at their own pace – estimated duration per course is between 20 to over 370 hours for Diploma courses. Your completion depends on the individual course and on how much time you dedicate towards your studies.
Learners have 12 months to complete their course.
If you’re struggling with any technical issues please e-mail [email protected] or [email protected] or call 020 7770 6431
Alternatively, you may contact Skillsoft technical support – available 24×7.
Skillsoft technical support – 020 7770 6431 or +353 851 585 341.
Skillsoft Live Chat – https://skillsoftscustomercommunit.force.com/customer/LiveagentPortal?chatButtonId=573a00000000TQW
Skillsoft email – [email protected]
Click on Register Now to start your courses immediately, our team will issue you with your login details to start your course/s today.
Our Support Team will be in contact with you shortly after receiving your login details to guide you through the platform.
Yes, our learning platforms are Mac and PC friendly.
EFT, PayPal, Visa, MasterCard & American Express
Exam vouchers are excluded from the course fee. Please check with a career consultant regarding the fees.
International exams can be written at anytime at a Pearson Vue Testing Centre in your area.
We can guarantee that certification opens doors to interviews, giving you opportunities to stand out from the rest.
IT Academy students have been offered employment opportunities with their IT Academy Course Mastery Certificate – on top of the their interview performance to secure employment.
All of our training is online, there is no classroom based training. However when taking an exam you will be in a test centre near you.
Our practice labs are cloud based, meaning you don’t have to leave the comfort of your own home to access them. You can use the practice labs anywhere, anytime, all you need is an internet connection.